Parts.com® may collect information about you when you browse our website or use our online services. We may collect technical information about your browser, like your internet protocol ("IP") address, the pages that you visit on our website, searches you perform on our site, parts purchased, and how long you spend on each page. An IP address is a numerical identifier assigned to a computer or device that connects to the internet. We may also collect any information that you voluntarily give to us, such as survey feedback, contact information, or quote requests.
We may share information that we collect online with affiliate, parent, and subsidiary companies, and with trusted third parties. Third party service providers with whom we share identifiable information are contractually obligated to keep the information confidential and to use the information only to provide the services we have asked them to perform. Identifiable information may include your address, email address or name.
If you provide your email address to us, or if we obtain it from another source, we may use it to respond or update you on your quote or parts inquiries, or to let you know about products and services that may be available to you. If we send you an email advertisement, it will include instructions on how to opt out of receiving such emails in the future. If you elect to opt out of receiving email advertisements, we may still send you emails about your parts and quote inquiries.
If you receive an email that claims to be from Parts.com®, but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail, and do not respond to it.
Parts.com® will not intentionally collect personal information from children under 13 on our website without first obtaining consent from their parents or legal guardians. To learn more about the Children's Online Privacy Protection Act (COPPA) please refer to the FTC's website at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html
At Parts.com®, your safety and security is a top priority. Parts.com® is committed to protecting your personal information. If we collect identifying information from you, we will protect that information with controls based upon applicable security standards, regulations, and industry-based best practices.
Parts.com® reveals only the last four digits of your credit card number(s) when confirming an order. However, we of course transmit your entire credit card number to the appropriate credit card company when processing your order.
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Returns must be made within 30 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements and costs. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN on a car, make, model specific parts (Universal and apparel items require no If your order did NOT include the VIN), there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. Neither Parts.com or the supplier is responsible for any installation or removal costs associated with returns or any other claims.There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.
NOTE: You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
Some parts may be rebuilt by the manufacturer and are sold on an exchange or ‘core’ basis, if this is the case you will be charged a ‘core’ charge. Core prices are included in the selling price of our parts on the web site and are itemized separately on Parts.com® invoices and packing slips as ‘core price’. To receive ‘core credit’ the exchange merchandise (the old part you’re replacing the new part with) must be returned to Parts.com® so we are able to return it to the manufacturer for core credit. The old part must be returned in the original container your new product arrived in, it must include a copy of your original packing slip, and it must be in ‘re-buildable’ condition. Core charges most commonly apply to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. Neither Parts.com or the supplier is responsible for any installation or removal costs associated. If you have questions concerning whether or not the part you are ordering has a ‘core price’ feel free to contact one of our service representatives and they will be able to tell you if one applies.
All handling and shipping fees for core returns are to be paid by the customer. Once your core has been verified to meet core standards and has been received by Parts.com®, credit will be issued against the original purchased core only. Cores may only be returned for credit within the first 30 days after the date your order was shipped. The shipment date as well as the address to return the core to (the ‘Ship From’ address) can be found on the packing slip included in the original shipment and/or on the shipping label outside of box. A copy of your packing slip must be included in the shipment of the returned core. Please do not submit a core return until you have shipped the part back to us. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value.
To process a core return, please Login to your Parts.com® account and click select the ‘Order Status' to view your Parts.com® order history. Now please select the order number associated with the core item you would like to return. Upon receipt and acceptance of the returned core, a credit will be issued to the card you used when placing your order.
Customers can ship the item back to us. Please do not write anything on the box as it becomes non-returnable to our manufacturers. Please include the original packing slip. The address to ship the return to can be found on the Packing Slip that was included in your package and/or on the outside of box on the shipping label. If you do not see this, please fill out the Contact Us form. For your protection, we recommend that you use an insured and traceable delivery method. A credit will be issued when we have received the parts and verified that its condition is acceptable and meets the other requirements listed above.
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By placing your order, you are agreeing to all terms and conditions contained within this website (including the Shipping and Return policies.)
Parts.com® does NOT accept INTERNATIONAL ORDERS nor do we accept credit cards issued outside the U.S.
If you are ordering parts for multiple vehicles, you will more than likely have multiple shipping charges as your parts are coming from each unique supplier that has their own warehouse. Please read more about our shipping policy for orders containing parts from multiple manufacturers. To avoid unnecessary shipping charges and split orders, please make sure to only order items specific to your vehicle make.
At the discretion of the Parts.com supplier, your shipment may or may not require a delivery signature. If you would like to request that a delivery signature not be required, please input the following statement in the 'Comments' box when placing your order (located at the bottom of the shopping cart checkout page): Please DO NOT require a delivery signature for this shipment. I understand that by requesting this, I'm assuming all responsibility for all lost, stolen, or undelivered parts after they leave the suppliers warehouse. Any claims regarding items shipped to an incorrect address must be made within 30 days from the date the order was placed.
Estimated delivery time starts AFTER the shipment leaves our warehouse. Please note that all parts are not kept in-stock. If one or more parts on your order need to be ordered from the manufacturer, please expect an additional delay in the delivery of your order. Should any of your parts need to be ordered, you will be promptly notified via email notification to the email address we have on file for your Parts.com® account (messages can also be viewed by logging into your Parts.com® account.) Should you wish to cancel your order, please contact us immediately. Users agree that Parts.com is not responsible for any damages, shipping reimbursements, additional compensation, forwarding or special arrangements related to an order or a portion of an order arriving past ETA.
The online parts catalog is to be used as a reference guide and does not always reflect the accuracy, pricing, availability or stocking status of parts. Although the majority of the data in the catalog is correct, there can be discrepancies in part numbers, part descriptions, diagrams, pictures and pricing due to monthly manufacturer updates and data available. We reserve the right to make changes to part numbers, pricing and diagram content depending on manufacturer data updates. In these situations, price changes will require customer approval. We will update the status of your order with a comment explaining the price change. You will be contacted and asked to 'approve' or 'not approve' this change in order for us to proceed with your order. Users agree that a failure to approve a manufacturer price change will result in the cancellation of the order, at no charge.
If you are ordering a kit, assembly or combination of items viewed in a diagram or picture please check with customer service and or the supplier to verify the orders contents and what will be included particularly if the items are right or left side specific. Users agree that Parts.com is not responsible for inaccuracies in pictures, diagrams or omissions of items in diagrams or related descriptions. Please verify with customer service or the supplier to ensure order accuracy and make sure you are referencing the correct year, make and model for the diagram, picture, part number and left or right side specific. Users agree that Returns in relation to such orders will correspond with the websites Return Policy.
Due to the size of our catalogs and the vast differences between items, we use a percentage-of-order method to calculate shipping charges. Because of these dynamics we reserve the right to adjust this amount. In some cases, we may need to increase the cost of shipping to account for weight and size including dimensional weight (room that it takes up in the truck). We will contact you if there is a change in shipping price for your approval. Users agree that a failure to approve a shipping price change will result in the cancellation of the order, at no charge.
We reserve the right to cancel any order that our suppliers are unable to fulfill. Due to excessive damage claims and high shipping cost, we reserve the right not to process orders for bumpers or body sheet metal. This includes, but not limited to: hoods, fenders, doors, trunk lids, moldings, hazmat items, batteries or glass of any kind. These orders will be evaluated on a case by case basis. Users of the Parts.com website agree to accept that an order has been cancelled for any reason and will not seek damages or make demands that an order be fulfilled after it has been cancelled.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Parts.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Parts.com reserves the right at any time after receipt of your order, without prior notice to you to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Parts.com may require additional identity verification or vehicle information before accepting or processing any order.
We will be taking an authorization on your credit card for your order. Your credit card will generally not be charged until your order is complete. The exception would be if the item is a non refundable or special order item. If your order is cancelled for any reason the authorization will be removed from your account within 3-5 business days after your order has been cancelled, depending on your financial institution.
For security reasons on high dollar orders suppliers may ask for an alternative payment method to a credit card such as payment via a PayPal account or wire transfer to complete the transaction. In such cases you will be contacted with instructions and the option to "approve" or "not approve" such a request. Users agree that should the request for an alternative payment method be refused the order will be cancelled, at no charge.
If there is a difference between your shipping and billing address, we will contact your card issuer to verify your account information. Parts.com standard days of business operations are Monday - Friday excluding holidays.
Shipments are sent with full insurance coverage. Parts.com® makes all efforts to ensure that your package arrives to you in perfect condition. Parts.com® will not be held liable for any damages that may occur during shipment. Parts.com® shall not be responsible for any late shipments. All shipping dates are given as approximate. Buyer shall not be entitled to charge backs, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. You agree not to refuse ANY shipments for any reason. Refused shipments will be subject to additional shipping charges before replacement items are sent. If you are ordering parts for different vehicle makes, you understand that each vehicle make ships from its own unique location and therefore separate shipping charges may apply.
For all non-freight shipments (such as Fed-ex, USPS or UPS shipments), please inspect the contents of your order for defects or damages within 48 hours following postage carrier delivery confirmation. You MUST notify Parts.com® within 48 hours of delivery regarding any defects or damages to the contents of your order. If you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt.
For all freight shipments (truck-line shipments such as Gator, AAA Cooper, etc), customer must be present. Freight shipments must be inspected at the time of delivery and any damages MUST be noted on the delivery carrier’s delivery receipt. If there is no damage noted on the receipt, no credit can be issued.
NOTE: Our warehouses are closed Saturday and Sunday. Please allow 24 hrs for in-stock orders to be processed and shipped. Please note that all shipping ETAs are approximations from after the date of shipment. Also, please understand that some items cannot legally be shipped in airplanes and require ground transportation. We don’t expect you to know this and will contact you immediately if any of these conditions apply.
*Estimated delivery time starts AFTER the shipment leaves our warehouse. Please note that all parts are not kept in-stock. If one or more parts on your order need to be ordered from the manufacturer, please expect an additional delay in the delivery of your order. Should any of your parts need to be ordered, you will be promptly notified via email notification to the email address we have on file for your Parts.com® account. Should you wish to cancel your order, please contact us immediately.
**Does not apply to large component items. This also does not apply to orders containing parts from multiple manufacturers. We will try our best to consolidate your order into a single shipment but there is a possibility we will separate your order by manufacturer and your order may be shipped from two separate warehouses. If your order requires more than one shipment, the above estimate guidelines will apply to EACH separate shipment. At check-out you will only be charged for shipping once, however, the additional shipping charge will be added to your order prior to shipping.
*Currently Parts.com® does not offer international services or services to U.S. Territories. Parts.com® cannot process credit cards that are outside the U.S. or have a billing address outside the U.S. In addition, Parts.com® cannot process credit cards from U.S. Territories or having a billing address residing in a U.S. territory.